Before activation
- Confirm the order is paid and delivery is available.
- Compare the delivered product, edition, duration, platform, region, device, and access type with the order snapshot.
- Use an account you control and that satisfies the provider’s published requirements.
- Do not reveal a code or accept an invitation until the facts match.
Keys, codes, and licenses
Copy a key without leading or trailing spaces and redeem it only on the official platform named by the order. Do not test it on multiple platforms, regions, or accounts. If the provider reports an invalid, used, wrong-region, or wrong-edition error, stop and preserve the first error.
Account invitations and subscription access
Use only the invitation or recovery instructions included with delivery. Confirm the provider account and expected duration before changing credentials or security settings. Never send Taploop a password, recovery code, or access token.
Common errors to check
- Wrong platform, storefront, console generation, region, language, edition, or provider account.
- Existing subscription or account state that prevents stacking or plan changes.
- Device, age, country, billing, family, organization, or administrator restrictions.
- Provider outage, delayed delivery, already-redeemed access, or a product mismatch.
When to open support
Open the affected order when a listed delivery estimate has passed, the first official activation attempt fails, the delivery does not match, or access ends earlier than recorded. Include the step, timestamp, provider error, platform, and redacted screenshot. Do not include the full key or password.