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    DIAGNOSISEX_06

    Coach — diagnose drop in inbound

    Where attention is leaking, what to fix first, and in what order.

    Runtime
    ~5 min
    Credits used
    210 cr
    Outputs
    1 diagnosis · 6 fixes
    Coach — diagnose drop in inbound
    000The brief

    What the agent walked into.

    An executive coach saw inbound enquiries drop 40% in 6 weeks. The agent ran a full funnel diagnosis to find where attention was leaking.

    001Step by step

    How it unfolded.

    01

    Funnel scan

    Pulled traffic, social reach, newsletter opens, site analytics and booking page conversion. Looked for the step that changed.

    Funnel breakdown showing the drop point
    02

    Root cause

    Reach was steady. Site traffic held. The drop was on the booking page — a redesign 7 weeks ago had broken the call-to-action on mobile.

    • Desktop CVR: 4.1% → 4.0%
    • Mobile CVR: 3.8% → 0.6%
    • Mobile traffic share: 64%
    03

    Fix list

    Drafted the exact CSS fix, a copy revision for the CTA, and 2 trust-builder tweaks above the fold.

    04

    Monitor

    Set up a 14-day watch with daily checks and a Slack ping if mobile CVR doesn't recover above 3%.

    002Outcome

    What shipped.

    Mobile conversion recovered to 3.6% in 5 days. Inbound bookings were back above baseline within 3 weeks.

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